Partner Store Operations Associate

Summary

Join Instacart's Partner Operations Excellence (POE) team as an Associate and play a pivotal role in driving operational success across our retail partners. You will serve as an internal and external expert, ensuring seamless integration of our technologies into retailers' operations for a best-in-class experience. Collaborate with cross-functional teams to provide operational insights during new retailer launches and tool rollouts. Partner with retailers to assess their operations, advise on strategies, and drive post-launch success through engagement and optimization. This role requires a proactive, strategic mindset, adaptability, and strong client relationship skills. Your contributions will directly impact retail operations and enhance Instacart's technology performance. This is a remote position with a competitive compensation and benefits package, including equity grants.

Requirements

• 3+ years of experience in operations, account management, or a related field; bachelor’s degree preferred
• Proven experience managing both internal and external stakeholders
• Proficient with G Suite and MS Office
• Exceptional written and verbal communication skills, including real-time support and troubleshooting
• Ability to manage key relationships and maintain strong partnerships with Instacart’s top retailers

Responsibilities

• Drive operational excellence across retailers using our fulfillment and in-store technology by leveraging strong retailer relationships to influence their store operations
• Introduce & train retailers on Instacart fulfillment and in-store technologies
• Collaborate with Business Development Account Managers and retail partners to guide retailer programs for fulfillment and in-store technology
• Collect and analyze data to identify operationally-driven growth, quality, and efficiency opportunities
• Drive program improvement by gathering and synthesizing partner feedback on how Instacart’s products or processes impact their in-store operations

Preferred Qualifications

• Demonstrated sense of ownership and attention to detail, with a problem-solving mindset
• Proficiency in data and analytics to drive actionable insights and improvements
• Flexible and resourceful approach to finding solutions and building long-term strategies
• Positive and energetic attitude, capable of thriving in demanding environments
• Background in corporate retailer management or in-store operations is preferred

Benefits

• Highly market-competitive compensation and benefits
• Remote work
• New hire equity grant
• Annual refresh grants