Educational Content Operations Associate

Summary

Join Prompt, a rapidly growing healthcare technology company, as an Educational Content Operations Associate. In this role, you will provide administrative support to the Educational Content team, manage the learning management system, develop product knowledge to improve educational content, and communicate educational content information internally. You will also generate reports on customer content engagement. This position requires a Bachelor's degree or equivalent experience, 1-3 years of experience in an operations or administrative role, and strong organizational, technical, and communication skills. Prompt offers a competitive salary, remote/hybrid work environment, flexible PTO, and comprehensive benefits.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience
• 1-3 years of experience in an Operations or Administrative role, preferably in a high-growth or SaaS environment or healthcare environment
• Familiarity with software tools and systems with a willingness to learn and adapt to new platforms as needed
• Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Comfortable learning and managing Educational Content team software systems and tools, with strong Excel or Google Sheets skills for reporting and analysis
• Excellent written and verbal communication skills, with the ability to interact professionally and discreetly with employees at all levels
• A proactive, resourceful mindset with the ability to troubleshoot and resolve issues independently
• Strong commitment to handling sensitive information with discretion and integrity
• Thrives in a fast-paced, dynamic environment and is open to taking on new challenges and responsibilities
• A team player who works effectively across departments and with external vendors

Responsibilities

• Provide administrative support to the Educational Content team
• Prepare agendas, take detailed notes during meetings, and track project priorities to ensure timely execution of action items
• Assist with drafting emails, learning materials, and reports to support the Educational Content team’s strategic initiatives
• Document and continually update the status, priority levels, and resources related to content projects using project management software tools
• Organize and maintain confidential documents and files, ensuring they are readily accessible when needed
• Serve as the primary administrator for setting up and publishing new and updated customer learning content video courses
• Collaborate with IT and vendors to resolve technical issues or implement new features in Educational Content team software
• Identify opportunities to optimize system workflows and recommend improvements
• Demonstrate a passion for learning about our industry and product and the capacity to assist with updating and eventually owning updating aspects of our learning content
• Display a customer obsession in responding to customer support inquiries and identifying and documenting trends in customer learning content requests
• Demonstrate willingness to learn technical skills and detailed product functionality knowledge and leverage that knowledge to assist with learning content documentation and updates
• Monitor and organize Educational Content team internal communications to ensure relevant teams are up to date with the latest content and feature updates
• Respond to routine content related inquiries or escalate as needed
• Proactively prepare and distribute internal communications on behalf of the Educational Content team
• Coordinate with external vendors and partners to ensure smooth delivery of customer content
• Generate and store reports on customer content engagement and other key metrics
• Generate regular and ad-hoc reports from software tools to support data-driven decision-making for team leadership
• Maintain Learning Management System integrity and ensure course content data is accurate and up to date

Preferred Qualifications

Familiarity with content development, release documentation, and Learning Management Systems (LMS)

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k