Remote Partner Success Associate

Summary

Join a fast-growing MIT FinTech startup as a Partner Success Associate, managing SMB partners across various verticals, owning relationships from implementation through ongoing management, and helping own various projects that support partner life cycle.

Requirements

• Prior partner or customer success management experience is preferred - but we welcome enthusiastic individuals eager to launch a career in partnerships
• The ability to self start, learn as you go and bring new ideas to the table – you aren’t afraid to be scrappy!
• Creative and problem-solving mindset – you are excited by the opportunity to help us create a framework for managing our breadth of partners and help spearhead new ideas to continue to help solve problems and make partners successful
• You love data – digging into dashboards and utilizing excel to gather insights is something you are passionate about
• Experience with partner management platforms, such as Commission Junction is a plus

Responsibilities

• Lead existing SMB partner accounts along with new launches, from implementation through ongoing management
• Manage the day to day relationship with your partners and identify and execute on growth opportunities across your book of business
• Develop, test, and iterate on playbooks and strategies to maximize partner and Insurify success
• Have a passion for data, regularly digging into our internal partnership dashboards to understand partner trends
• Act as a strategic advisor on the Insurify product and best practices in order to ensure each partner is set up for success and sees the value in the partnership
• Support day to day tactical questions and help us continue to create efficiencies for managing operations
• Collaborate cross-functionally on partner initiatives, be comfortable advocating resources needed to accomplish goals
• Support team projects (these may include competitive intelligence analysis, partner reporting projects etc)
• Travel as needed visiting partners and/or attending networking events and conferences

Benefits

• Competitive compensation
• Generous stock options
• Health, Dental Coverages
• 401K plan with match
• Unlimited PTO
• Generous company holiday calendar
• Learning & Development Stipends
• Paid Family Leave
• Social impact volunteer time and donation matches
• Catered lunches in the office
• Commuter Benefits