Partner Success Associate

Summary

Join our team as Partners Success Associate on the Partnerships team, supporting day-to-day operations, relationship management, and administrative tasks to ensure successful partner engagement and program delivery.

Requirements

• Bilingual proficiency in Spanish and English (both written and verbal) is required
• Previous experience in education, nonprofit, or community-focused roles is a plus (internships or full-time positions)
• Familiarity with project management, customer relationship management, and organizational tools like Salesforce, Asana, and Google Suite is a plus
• Terrific interpersonal skills with an ability to engage and communicate effectively with diverse stakeholders
• Passionate about educational equity and nonprofit work, with a demonstrated commitment to helping underserved communities
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines
• Flexible, proactive, and “eager to learn” attitude in a fast-paced, mission-driven, tech-forward environment

Responsibilities

• Provide day-to-day support for partners in both English and Spanish
• Assist in onboarding and maintaining communication with current partners
• Respond to partner inquiries, troubleshoot issues, and ensure timely delivery of services
• Support the development of bilingual resources and materials for partners
• Advocate for Partners internally by bringing their voice and feedback into organization operations and the product roadmap
• Maintain records and data related to partner activities in Salesforce, ensuring accuracy and timely updates
• Help coordinate and present virtual training events and other partner-facing initiatives
• Provide administrative support for partner-related meetings, including follow-up communications
• Support efforts to identify and implement process improvements to enhance partner engagement and operational efficiency
• Assist in collecting feedback from partners and internal teams to improve our processes
• Develop resources and materials consistent with CareerVillage and/or Coach branding guidelines

Benefits

• Starting salary of $60,000-$68,000
• Healthcare and dental benefits
• 401K matching (4%)
• $1,500 Professional Development budget
• Very generous, unlimited vacation policy