Brave Health is hiring a
Partner Success Coordinator

Summary

Join Brave Health as a full-time, remote Partner Success Coordinator to engage prospective referrers, activate new referrers, and prompt engagement that will drive referral growth.

Requirements

• Strong problem-solving skills to provide responsive support and effective solutions to partner escalations
• Proficient in collecting and analyzing partner feedback to enhance the referral process and partner experience
• Ability to utilize new technology to streamline processes and drive referral growth
• Comfortable working in a dynamic, high-growth environment
• Strong communication and presentation skills for clear and persuasive interactions with partners
• 3+ years of experience in client success, business development, sales, marketing, or program/operations role with a client or partner
• Demonstrated success in executing campaigns to achieve business goals
• Experience leading trainings, webinars, or giving presentations in a virtual environment
• Proficient in Excel, Salesforce, and Tableau or similar software
• Tech-savvy and comfortable in a high-growth environment
• High level of organizational and time management skills

Responsibilities

• Conduct strategic outbound outreach via phone, SMS, and email to key partners and actively engage referrers throughout their lifecycle
• Coordinate activities for value-based pilot programs for Key Accounts, driving referral growth and overall partner success
• Lead virtual presentations and training webinars for partners, ensuring a consistent and impactful communication strategy
• Provide responsive support and solutions to partner escalations, demonstrating effective problem-solving skills
• Collect partner feedback and surface themes and insights with the team to continually enhance the partner experience and referral processes
• Process new patient referrals and create or update new patient accounts as needed
• Learn and utilize new technology to optimize processes and systems as we scale to meet growing demand
• Contribute to the team training guides and process documentation for internal audiences

Benefits

• Comprehensive health, dental, and vision coverage
• Generous paid time off, including parental leave
• Opportunities for professional development and career growth
• Flexible remote work arrangements