Remote Client Success Partner

Summary

Join us as a Client Success Partner (CSP) at 360Learning, where you will support clients in their digital training strategy through the 360Learning platform. As a CSP, you will be responsible for ensuring contract renewals, business impact, and client relationship development. You will work closely with other CSPs to master our product and corporate culture, familiarize yourself with processes and tools, and participate in customer meetings.

Requirements

• First experience in a Client Success Partner or Customer Success Manager position
• Previous experience in the SaaS B2B industry is a plus
• Ability to interpret data and identify trends
• Keen interest for the digital industry, education, and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and English proficiency (B2 minimum)

Responsibilities

• Ensuring the renewal of contracts by coordinating different resources
• Ensuring the business impact of our solution in accordance with client objectives
• Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
• Managing a portfolio of clients in high-touch and low-touch mode

Benefits

• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent