Partner Success Manager

Summary

The Partner Success Manager will be responsible for fostering and maintaining strong relationships with strategic partners, ensuring their success and satisfaction with the company's products or services. The role involves partner strategy, managing partner onboarding, providing ongoing support, performance analysis, strategic planning, feedback collection, training and enablement, and cross-functional collaboration.

Requirements

• Bachelor's degree in business administration, marketing, or a related field (Master's degree preferred)
• Proven experience in partner management, account management, or business development roles within the Web3 ecosystem, particularly in decentralized finance (DeFi) or blockchain technology sectors (crypto, exchanges, marketplaces, NFT’s, etc.)
• Excellent communication, negotiation, and relationship-building skills, with the ability to navigate decentralized networks and engage with diverse Web3 stakeholders
• Excellent problem-solving abilities and a proactive approach to addressing partner needs and challenges
• Knowledge of CRM systems and other relevant software tools (Hubspot, Notion, Jira, Google Docs, etc.)
• Proactive and entrepreneurial mindset, with the ability to thrive in a rapidly evolving, decentralized environment

Responsibilities

• Partner Onboarding: Help building / solidify an onboarding playbook and lead the onboarding process for new partners
• Relationship Management: Cultivate strong relationships with partners, serving as their main point of contact and addressing any concerns or inquiries promptly and professionally
• Partner Support: Provide ongoing support to partners, offering guidance, troubleshooting assistance, and solutions to ensure their continued success and satisfaction
• Performance Analysis: Monitor partner performance metrics and KPIs to ensure success and revenue goals, analyzing data to identify trends, opportunities, and areas for improvement
• Strategic Planning: Collaborate with internal teams (marketing, product, sales, engineering) to develop strategic plans and initiatives aimed at enhancing partner success, driving growth, and maximizing mutual value
• Feedback Collection: Gather feedback from partners regarding our products, services, and partnership experience, and relay insights to relevant teams for continuous improvement
• Training and Enablement: Develop and deliver training sessions, workshops, events, and resources to empower partners and enhance their knowledge and capabilities
• Cross-functional Collaboration: Work closely with sales, marketing, product development, and other teams to ensure alignment and coordination in supporting partner success and achieving organizational goals

Preferred Qualifications

• Familiarity with Web3 technologies such as Ethereum, Polkadot, Solana, Binance Smart Chain, and related blockchain platforms
• Familiarity with Domain name industry and business model

Benefits

About D3: At D3, we're shaping the future of the domain industry. Based in Las Vegas, Nevada, we're on a mission to deliver unparalleled customer experiences and ensure secure online identities