Senior Reseller Partner Success Manager

Summary

Join our growing Customer Success team as a Partner Customer Success Manager (PCSM)! You will manage a portfolio of consulting and marketing partners, driving software adoption and long-term value. This unique role blends customer success, sales enablement, and program management. You'll build strong relationships with partner stakeholders, own product adoption metrics, and lead retention strategies. You will also collaborate with sales to convert clients and manage our Customer Connect program. This remote position offers excellent benefits and a flexible work environment.

Requirements

• 4+ years of experience in Customer Success, Partner Success, Account Management, or a similar client-facing SaaS role
• Bachelor's degree or equivalent experience
• You are data-driven, proactive, and love solving real business problems
• You’re comfortable presenting to executives and managing complex relationships
• Strong organizational skills—you’re able to balance portfolio management and program delivery
• You thrive in fast-paced, collaborative environments

Responsibilities

• Ensure the delivery of our Reseller Tiered benefits program to our reseller partners (this includes our Bronze partners)
• Manage a direct portfolio of ~30–40 consulting partners at our Platinum, Gold, Silver+ tiers
• Build strong relationships with executive, operational, and coaching-level stakeholders at each partner
• Own product adoption metrics and train partners on how to drive usage within their client base
• Run regular cadence calls and quarterly business reviews (QBRs) with strategic partners
• Lead retention strategy for your book of business, aiming for 80%+ gross revenue retention
• Collaborate with Sales to side-grade clients whose consulting engagement has ended into direct software customers
• Manage and scale our Customer Connect program—connecting partners to struggling SMB clients and ensuring we deliver leads to our Partner customers
• Deliver and coordinate partner benefits, including co-branded webinars, podcast participation, and other marketing initiatives
• Identify product expansion opportunities and pass qualified referrals to our sales team
• Ensure our Bronze partners (an additional 60 partners) are getting the digital touch services and communications pro

Preferred Qualifications

Experience working with partners, resellers, or consulting firms is a major plus

Benefits

• Flexible Time Off + 10 paid holidays
• Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions
• Company sponsored Life, Disability & AD&D
• Mental Health support programs, Cellphone & Gym membership Discounts
• 100% Paid Parental Leave
• 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors
• Tuition Reimbursement program
• Flexible work location: this is a remote opportunity with the ability to work hybrid, if local to Pleasant Grove, UT