Partner Success Manager

Summary

Join Check as a Partner Success Manager and become the owner and advocate for our Partners, building strong bridges across our mutual teams and resources. You will manage partners by establishing communication cadences, providing proactive reporting, and building detailed plans. Ideal candidates are tenacious about growth, goal-oriented, and have experience building detailed plans with partners/customers. Partner Success Managers are responsible for protecting and growing Check’s revenue through careful partner management. You will work closely with cross-functional internal and external teams. This role offers the opportunity to redefine payroll, simplify the complex, make a real impact, and create a better future for businesses of every size.

Requirements

• Bachelor’s degree or equivalent, in a related field
• 5+ years of relevant work experience, including
• Experience in the SaaS space - experience in the fintech or payroll space a plus
• Post-sales account management or existing account growth experience
• Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs
• Experience owning the full account lifecycle, with a track record of exceeding revenue targets, goals or quotas
• Empathy and genuine care for partners - you view their success as your own
• Ability to navigate the political landscape of our enterprise partner organizations, and to develop and expand meaningful relationships
• Excellent written and verbal communication skills
• Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment
• Fluency or familiarity with Check’s primary software applications i.e. Zendesk, Google Workspace, Notion, etc
• Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs
• Enthusiasm for planning, adjusting, executing, winning, and celebrating as a team
• Ability to travel as required, up to 25% of the time during busy periods, including to Check’s annual company retreat in Mexico each spring

Responsibilities

• Execute all phases of the post-sales Partner lifecycle, including ownership of a target, negotiations, and account (partner) management
• Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives
• Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans
• Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals
• Become a product and industry expert, and act as a trusted advisor to ensure every Partner is leveraging the full value of Check
• Develop, execute, and maintain a communication cadence with your portfolio of Partners
• Inform cross-functional counterparts on focus areas relative to Partner needs and pain points
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies
• Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management
• Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check’s Product team
• Be the connecting element between our Partners’ most important payroll functions in their business: Operations, Sales/GTM, Business Operations, Product, etc
• Maintain strong reference ability across your portfolio, ensuring Check and Partner Product Marketing teams have opportunities to work together

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
• Stock options
• Flexible PTO and sick leave
• 16 weeks of fully paid parental leave for all new parents
• Flexible return-to-work
• 10 annual holidays
• A 401k retirement plan
• A $100 monthly stipend for home internet and mobile phone expenses