Partner Success Manager

Summary

Join Mesa, a company revolutionizing homeownership affordability, as their Partner Success Manager. You will spearhead the growth and enhancement of Mesa's rewards partnerships, acting as the primary point of contact for top-tier brands. Responsibilities include managing partner relationships, optimizing performance, identifying upsell opportunities, and ensuring seamless onboarding and campaign execution. You will collaborate with cross-functional teams, contribute to long-term partner success strategies, and stay abreast of industry trends. This role requires strong communication, data analysis, and relationship-building skills. The ideal candidate possesses experience in customer success, account management, or strategic partnerships, preferably within loyalty, fintech, or consumer tech.

Requirements

• 4–6 years of experience in customer success, account management, or strategic partnerships
• Data-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a story
• Exceptional communicator and relationship builder—able to influence and manage stakeholders
• Organized, proactive, and comfortable working in a fast-paced, early-stage environment
• Passionate about consumer experience and creating delightful, high-impact partner programs

Responsibilities

• Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)
• Act as the strategic advisor and main point of contact across assigned accounts
• Develop and deliver QBRs and ongoing performance recaps with actionable insights
• Monitor and analyze performance data to optimize redemption experience and ROI for partners
• Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)
• Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life
• Pitch new pilots and seasonal promotions to drive mutual growth
• Ensure seamless onboarding, benefit launches, and campaign execution
• Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience
• Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition
• Contribute to the long-term vision for partner success—developing frameworks and best practices
• Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap
• Stay ahead of industry trends in loyalty, rewards, and partner marketing

Preferred Qualifications

Background in loyalty, fintech, or consumer tech preferred

Benefits

• Competitive compensation, including meaningful equity
• Best in class health, dental, and vision insurance
• 401(k) plan
• Unlimited vacation policy