Partner Success Strategist
FreeWill
π΅ $65k-$72k
πRemote - United States
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Job highlights
Summary
Join FreeWill, an award-winning social-good startup, as a Partner Success Strategist (Faith)! This full-time, remote position (work from anywhere in the US except CO, AL, or LA) involves managing a portfolio of faith-based nonprofit partners, leveraging FreeWill's fundraising tools. You will cultivate strong relationships, onboard new partners, track campaign progress, and provide marketing support. The salary range is $65,000-$72,000, plus stock options, full benefits, and quarterly variable compensation. FreeWill offers a fast-paced, supportive environment and values focus, joy, kindness, and courage. Apply even if you don't meet every requirement; FreeWill is committed to diversity and inclusion.
Requirements
- 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success, and/or a church based equivalent
- 1+ years experience working in faith-based spaces
- Comfort working with nonprofit partners across all religions and denominations and a desire to support a wide variety of faith nonprofits partnering with FreeWill
- Superior written and verbal communication skills and fine-tuned attention to detail
- Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
- Comfort moving quickly in a fast-paced environment
Responsibilities
- Produce outstanding fundraising results for nonprofits
- Create warm, dynamic relationships with our partners and ensure they feel cared for
- Identify challenges internally and externally and proactively address problems
- Ensure tactics and processes are scalable as our team and partnerships grow
- Understand and communicate partner needs to the team internally
- Maintain relationships year over year through renewals and upsells to provide more value to partners
- Onboard and launch new partners to set the tone for an interactive and successful partnership
- Lead regular meetings and other communications with partners to ensure that goals are understood, met and exceeded
- Work across multiple teams to create and follow systems to track partner campaigns and progress with FreeWill; identify patterns and provide insight on best tactics
- Provide marketing support to partners based on established best practices and adjust approach as new developments occur. Work closely with content/marketing team to portray partner needs and collaborate for the best product
- Report key metrics and updates to partners on a daily and monthly basis
- Communicate with partners about new FreeWill developments and proactively offer value
- Stay on top of latest nonprofit fundraising and customer success techniques and trends
- Act with FreeWillβs values of focus, joy, kindness, and courage
Preferred Qualifications
- Experience in fundraising and/or marketing for faith-based organizations
- Experience working on a SaaS customer success or sales team
- Pastoral experience within houses of worship
- Background in religious studies or theology
Benefits
- Work from home
- Unlimited PTO
- Flexible hours
- Competitive salary
- Commuter benefits
- Company stock options
- 401k
- Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Free One Medical membership
- Paid parental leave for all parents
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