Partner Success Strategist

Summary

Join FreeWill, an award-winning social-good startup, as a Partner Success Strategist (Faith)! This full-time, remote position (work from anywhere in the US except CO, AL, or LA) involves managing a portfolio of faith-based nonprofit partners, leveraging FreeWill's fundraising tools. You will cultivate strong relationships, onboard new partners, track campaign progress, and provide marketing support. The salary range is $65,000-$72,000, plus stock options, full benefits, and quarterly variable compensation. FreeWill offers a fast-paced, supportive environment and values focus, joy, kindness, and courage. Apply even if you don't meet every requirement; FreeWill is committed to diversity and inclusion.

Requirements

• 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success, and/or a church based equivalent
• 1+ years experience working in faith-based spaces
• Comfort working with nonprofit partners across all religions and denominations and a desire to support a wide variety of faith nonprofits partnering with FreeWill
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment

Responsibilities

• Produce outstanding fundraising results for nonprofits
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Maintain relationships year over year through renewals and upsells to provide more value to partners
• Onboard and launch new partners to set the tone for an interactive and successful partnership
• Lead regular meetings and other communications with partners to ensure that goals are understood, met and exceeded
• Work across multiple teams to create and follow systems to track partner campaigns and progress with FreeWill; identify patterns and provide insight on best tactics
• Provide marketing support to partners based on established best practices and adjust approach as new developments occur. Work closely with content/marketing team to portray partner needs and collaborate for the best product
• Report key metrics and updates to partners on a daily and monthly basis
• Communicate with partners about new FreeWill developments and proactively offer value
• Stay on top of latest nonprofit fundraising and customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Preferred Qualifications

• Experience in fundraising and/or marketing for faith-based organizations
• Experience working on a SaaS customer success or sales team
• Pastoral experience within houses of worship
• Background in religious studies or theology

Benefits

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents