Partnership Operations Associate

Summary

Join DonorsChoose's Revenue Operations team as a Partnership Operations Specialist and contribute to raising $75M for public school classrooms. You will activate managed giving partnerships, support internal stakeholders, scale partnership operations, and advocate for partnerships by improving processes and user experience. This role requires strong attention to detail, excellent project management skills, tech-savviness, and a passion for improving processes. The position offers a competitive salary, comprehensive benefits, and a flexible hybrid work schedule. DonorsChoose values diversity and inclusion and encourages applications from individuals of all backgrounds.

Requirements

• You're thorough, detail-oriented and diligent when it comes to following a process
• You enjoy connecting with and are curious about people, and you constantly think about how to improve their experience with each of your interactions
• You are tech-savvy and you quickly pick-up new apps/tools. You often excitedly bringing them into your daily life
• You are comfortable in detailed conversations with UX folks and/or developers
• You are a planner who budgets your time. Your project management skills are top-notch and you enjoy having a deadline to help you back-plan, parsing out specific steps as you create a plan to meet your clearly defined goal
• You can point to a clear approach to manage the various time commitments and goals in your life, taking proactive steps to make sure you’re not in a bind
• You love to think of ways to make a process easier and more user friendly. In fact, hiccups in a process and disorganization inspire you to evaluate, organize and streamline
• When faced with challenges, you get excited, curious and want to take action; so much so that you thrive in a fast-paced, goal-driven environment where your knowledge can be applied with greater frequency and depth
• You love analyzing data and picking out trends. You often cite data when you're telling stories

Responsibilities

• Activate our managed giving partnerships: Set up and launch our partnership products (ex. match offers, promo codes, gift cards and project funding initiatives) and create impact reports for our partners
• Support and consult with internal stakeholders on partnership product/process related questions, challenges and requests
• Take the operational steps that will meet managed giving revenue commitments that may fall outside of our typical standard products (ex. special reports and metrics to share partner impact, bespoke sponsorship benefit execution)
• Improve our standard processes to reduce manual work, surface tension-points with our products, and provide a great user-experience
• Outline Standard Work Instructions for the steps required to implement our products. Manage and update documentation as we continue to revise our processes
• Collaborate with your teammates on how we can leverage our current tools and find new tools to automate and create systems to streamline our workflows
• Create internal communication tools to clearly transition the details to support partnership goals
• Manage processes for communications across teams to show full details of a partnership or campaigns
• Manage special projects that support the goals of the Partnerships teams

Benefits

• 25 paid vacation days per year and 11 paid holidays
• A rich employer-paid individual and family health plan
• A matching 401(k) plan (up to 5% of base salary)
• Annual professional development stipend
• Casual and flexible work environment
• Hybrid Workplace and flexible schedule
• Option to work fully remotely from CA, CO, CT, DC, FL, GA, IL, IN, ME, MA, MD, MI, NJ, NY, OR, PA, RI, TX, VA, WA, WI
• All work-related travel expenses will be covered by the organization
• Annual performance-based raises