Business Operations Associate

Summary

Join Viator's B2B BizOps team as a Business Operations Associate I and contribute to the success of our distribution partnerships. This high-impact role involves supporting commercial teams with data analysis, process improvements, and tool development. You will collaborate with cross-functional teams, build dashboards using Tableau and Salesforce, and troubleshoot daily issues. The ideal candidate possesses strong analytical skills, attention to detail, and experience in business operations or a related field. Viator offers a competitive compensation package, flexible work arrangements, and various employee benefits.

Requirements

• ~2+ years of experience in business operations, sales operations, consulting, or a data-driven role
• Familiarity with tools like Excel/Google Sheets, Tableau, or SQL—bonus points if you’ve worked with Salesforce
• Strong analytical mindset: you’re comfortable working with data, drawing insights, and communicating them clearly
• Attention to detail and ability to manage multiple workstreams in a fast-paced environment
• A self-starter attitude—you’re resourceful, organized, and ready to learn
• A team player with great communication skills and a desire to work cross-functionally

Responsibilities

• Support the preparation of key materials (e.g., QBRs), helping consolidate and analyze data to inform team decisions and partner strategy
• Build and maintain dashboards and reports using tools like Tableau and Salesforce to track KPIs and performance
• Collaborate with cross-functional teams (Marketing, Product, Finance) to ensure alignment and smooth execution of initiatives
• Help identify and implement operational improvements that eliminate bottlenecks and improve team workflows
• Troubleshoot day-to-day issues, provide ad hoc analysis, and act as a go-to problem solver for the B2B team
• Support the operational needs of the account management and partnerships team with tools, processes, and insights

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• ���Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums