Stafi is hiring a
Part-time Customer Service Representative

Summary

The job is for a Bilingual Customer Service Representative at Stafi Live. The role involves assisting clients in both English and Spanish, resolving issues, and collaborating with the team to improve processes. Flexible schedules and remote positions are available.

Requirements

• Proven Customer Service Skills
• Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal)
• Flexible Availability
• Call Center Experience

Responsibilities

• Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services
• Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction
• Manage high call volumes while maintaining a professional and patient demeanor
• Collaborate with team members to continuously improve customer support processes and outcomes
• Provide feedback on customer interactions to help identify opportunities for improvement
• Handle inbound and outbound calls with professionalism and courtesy
• Assist customers with inquiries, ensuring a positive customer interaction

Preferred Qualifications

Sales Experience (Optional)