Patient Access Coordinator

Summary

Join Envera Health, a top-ranked workplace, as a Patient Access Coordinator! You'll schedule patient appointments and provide phone support in a high-volume call center environment. This remote position offers a competitive starting wage, monthly bonuses, and comprehensive benefits. You'll need strong communication and customer service skills, experience handling high call volumes, and reliable internet access. Healthcare experience and familiarity with EMR/scheduling software are preferred. Envera Health offers a supportive work environment and opportunities for growth.

Requirements

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Responsibilities

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Call Center)
• Schedule appointments for multiple clinical sites according to client-specific protocols
• Gather & input patient demographic and insurance information into the practice management system
• Report complex clinical issues to the appropriate supervisor/client partner
• Document call activity, outcomes, and other notes as needed in the client system
• Work collaboratively with colleagues to meet the goals and objectives of the department
• Assist callers and navigate them to the appropriate resources
• Meet attendance and performance standards

Preferred Qualifications

• Healthcare exposure
• Experience using an EMR and scheduling software
• Experience in EPIC system
• Call Center experience
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

Benefits

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program (up to $400/month)
• Life Insurance and Long term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)
• Remote work