Patient Advocate

Summary

Join SD Solutions as a Patient Advocate and help patients navigate the complexities of the healthcare system. You will inform patients of financial options, respond to queries, enroll patients in assistance programs, and coordinate medication delivery. Success requires empathy, passion for patient well-being, goal-oriented behavior, and a desire to learn about healthcare. Responsibilities include enrolling patients in aid programs, managing post-enrollment tasks, reviewing enrollments, escalating denials, ordering medications, coordinating deliveries, providing exceptional customer service, and identifying opportunities for improvement. The role demands proven experience in a high-performance environment, a high school diploma, strong communication skills, proficient computer skills, attention to detail, and the ability to offer emotional support. A background check, drug screen, and medical clearance are required. Remote positions have specific internet and equipment requirements.

Requirements

• Proven experience in a high-performance, high accountability environment
• High-school diploma or equivalent
• Strong listening and communication skills
• Excellent written and verbal communication skills in English
• Proficient computer skills
• Attention to detail
• Ability to offer emotional support and empathy
• Have passion for the well-being of patients
• Pass standard background check and drug screen
• Complete medical clearance per health system requirements (includes vaccination mandates)
• Internet access provided by a cable or fiber provider
• Minimum upload speed of 2 mbps
• Minimum download speed of 5 mbps
• Maintaining an uninterrupted internet connection is a requirement of the Work From Home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements
• Ethernet ports wired for gigabit speed connections
• Availability of at least two (2) Ethernet connections to the internet source is required (for your PC and phone)
• Your modem or router must either be in the same room as your workspace, or you must have an Ethernet cord long enough to reach your workspace to meet this requirement. Working wirelessly is prohibited

Responsibilities

• Enroll patients in philanthropic aid programs
• Effectively manage post-enrollment work such as submitting claims or ordering medications
• Reviewing patient enrollments for accuracy and completeness
• Escalate and appeal patient assistance denials
• Order, receive, and log medication orders
• Coordinate medication deliveries to the designated pharmacy timely
• Always provide exceptional customer service to both the patient and client
• Provide patients with information they need to make informed financial decisions about their healthcare
• Identify opportunities to improve Atlas products and services

Preferred Qualifications

Experience working in healthcare is preferred