Telemedicine Patient Coordinator

Summary

Join Pearl Talent as a Telemedicine Patient Coordinator and play a vital role in supporting patients using our client’s telehealth services. You will deliver empathetic customer service, actively listen to patient needs, and provide timely, effective solutions. This fully remote position, open to candidates in the Philippines, offers a flexible work schedule and excellent benefits. You will guide patients on using the telemedicine platform, address concerns, resolve issues, and collaborate with cross-functional teams to improve workflows. The ideal candidate possesses previous patient support experience, excellent communication skills, and strong problem-solving abilities. Pearl Talent offers a supportive environment with mentorship and professional development opportunities.

Requirements

• Previous experience in patient support, preferably within healthcare or telemedicine
• Excellent verbal and written communication skills, emphasizing empathy and active listening
• Strong problem-solving and troubleshooting abilities
• Proven professionalism in handling challenging situations
• Exceptional organizational skills with the ability to multitask in a fast-paced environment

Responsibilities

• Guide patients on how to use the telemedicine platform effectively
• Address patient concerns empathetically and offer personalized solutions
• Resolve patient issues using creative problem-solving techniques
• Escalate complex cases to appropriate teams as needed
• Document patient feedback to identify areas for improvement
• Work with cross-functional teams to enhance workflows and patient experience

Preferred Qualifications

• Familiarity with medical terminology, appointment scheduling, and billing processes
• Knowledge of data protection regulations, such as HIPAA
• Proactive mindset and a passion for continuous learning and improvement

Benefits

• Fully remote—work from anywhere
• Monday to Friday, 9:00AM - 5:00PM EST
• Ample paid time off to rest and recharge
• HMO coverage after 3 months
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Work and connect with professionals around the world
• Flexible hours that support a healthy work-life balance