Patient Coordinator

Summary

Join Natera as a Patient Coordinator and play a pivotal role in the success of our oncology product lines. You will be the key contact for patients, fostering strong relationships and ensuring timely test management. Collaborate with sales and operations teams to increase revenue and drive market development. Responsibilities include assessing patient needs, coordinating logistics, problem-solving, and managing business system tools. This role requires a minimum of two years of call center and sales experience. Natera offers a competitive compensation package and comprehensive benefits, including medical, dental, vision, life, and disability insurance, as well as paid time off and 401k benefits.

Requirements

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity
• Minimum of 2 years of sales experience
• Complete HIPAA/PHI privacy training, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire
• Maintain a current status on Natera training requirements

Responsibilities

• Work with the Field Sales team and internal operations groups to maintain & support existing customers
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem-solving
• Maintain and support a service-oriented relationship with patients
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner
• Help manage our business system tools (e.g. QlikView, Salesforce)
• Identify, nurture, and grow the patient relationship in order to influence and schedule ongoing testing
• Performs other duties as assigned

Preferred Qualifications

• Background in medical or biological sciences
• Outgoing personality with excellent oral & presentation skills
• Ability to think strategically as well as execute tactically
• Emphasis on competitive analysis and team-first attitude
• Ability to relate and educate our technology to potential patients
• Strong quantitative and MS Excel skills
• Self-motivation, with the desire and capacity to work both independently and collaboratively
• Must act with a sense of urgency
• Excellent organizational and communication skills (written and verbal)

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program