Patient Enrollment Coordinator

Summary

Join M3 Wake Research as a Patient Enrollment Coordinator! This entry-level, remote position, supporting the Lake City, FL site, offers significant career development opportunities. You will be responsible for timely patient enrollment in clinical research studies. The ideal candidate possesses strong communication skills, customer service experience, and a positive attitude. East coast working hours are preferred. M3 Wake Research offers competitive wages and a comprehensive benefits package.

Requirements

• High school diploma (or equivalent) required
• At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required

Responsibilities

• Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits
• Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc
• Consistently provide outstanding customer service with every patient interaction
• In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary
• Schedule onsite screening visits for eligible patients within established scheduling guidelines
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures
• Track information and report data such as call outcomes, limiting factors, etc.; as directed
• Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed
• Maintain compliance with all standardized patient enrollment processes and procedures
• Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions

Preferred Qualifications

• Professional medical certification, associates, or bachelor’s degree preferred
• Previous experience as a medical assistant, nurse or EMT is strongly preferred
• Prior clinical research, healthcare, or medical terminology experience preferred, but not required
• Highly developed skills in communication clarity, accuracy, and attention to detail
• Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms
• Demonstrated capacity to learn and utilize new software and technology

Benefits

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance