Patient Experience Representative

Summary

Join Getlabs, a leading platform for at-home diagnostics, as a Patient Experience Representative. Your primary responsibility will be making outbound calls to doctors to obtain lab orders for patients, aiming for maximum order acquisition to minimize reschedules and cancellations. You will also handle inbound calls and Zendesk tickets. The schedule is Monday-Friday, 7:30 AM – 4:00 PM PST, with a Sunday shift (6:00 AM – 2:30 PM PST) after initial training. Compensation is $17/hr. Getlabs offers a dynamic work environment and valuable benefits, including stock options, medical/dental/vision insurance, and paid time off.

Requirements

• 2+ years of customer-facing experience with medical experience
• Tech-savvy, efficient, and self-motivated
• Able to maintain a minimum of 11 tickets per hour with high-quality work
• Empathetic, proactive, and takes pride in helping people resolve issues
• Experience processing or reading lab orders
• Ability to adapt in a rapid growth environment
• Strong problem solving skills
• Personable and love speaking with others via phone, text, email, and chat
• While our teams work remote, you must have a quiet place to work and reliable internet

Responsibilities

• Make outbound doctor calls to obtain lab orders for patients
• Handle Zendesk tickets from patients regarding appointments, issues, and missing results
• Make multiple outbound calls and send follow-up emails to resolve patient concerns
• Be the first point of contact for all our patients via phone, text, email and chat
• Coordinate with doctors and physicians to retrieve lab orders
• Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
• Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
• Take inbound calls and answer Zendesk tickets

Benefits

• $17/hr
• Valuable stock option plan for full-time employees
• Medical, dental and vision insurance options for full-time employees
• Paid time off