Patient Experience Representative

Summary

Join PocketHealth as a Patient Experience Representative and make a real difference in healthcare! You'll provide crucial support to patients navigating our platform, ensuring they can access their health records easily and securely. This role is ideal for someone passionate about healthcare and eager to grow within a fast-paced startup. You'll directly impact millions of patients' healthcare journeys while developing your skills and career. Previous Patient Experience Reps have advanced to impactful roles within the company. We offer competitive salaries, benefits (including stock options), remote work, and a supportive environment.

Requirements

• Ability to work Monday - Friday, 12-8pm EST
• Excellent communication skills in English (verbal and written)
• Minimum of 2-3 years in a customer service role with communication over phone and email
• Outstanding organizational skills and an ability to juggle multiple tasks

Responsibilities

• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone
• Be a key contact for patients looking to access their health records and navigate the PocketHealth platform
• Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform

Preferred Qualifications

• Experience with or passion for healthcare
• Technical Support experience
• Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
• Hardworking and eagerly embrace the challenge of solving problems
• Empathetic and enjoy teaching people at all levels of technical proficiency
• A standout teammate – someone who believes in working with their team to achieve shared goals
• Communication skills in Spanish or French (verbal and written)

Benefits

• Competitive salaries and benefits (stock options too!)
• Four weeks of paid time off
• Unlimited wellness days
• Extended mental health coverage
• Working remotely