Patient Care Services Representative

closed
Outliant Logo

Outliant

πŸ“Remote

Summary

Join Outliant's Willow venture, a telemedicine company, as a Patient Care Services Representative! This full-time, entry-mid level role requires excellent communication and customer service skills. You will act as a liaison between patients and the company, answering questions, resolving issues, and ensuring patient satisfaction. The position demands experience in a medical setting and proficiency in various computer programs. Benefits include unlimited PTO, pro-rated 13th-month bonuses (in select regions), non-working holidays, salary increases, performance-based bonuses, and a fun work environment.

Requirements

  • Experience working in a medical-related job
  • Excellent English communication and writing skills
  • English proficiency must be at C1 or C2
  • Strong customer service experience
  • Availability to work from Monday to Friday, 9 am - 5 pm CT, or Mon - Fri 3 pm-11 pm ET
  • Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
  • Comfortable making calls with patients
  • Attention to detail and a good sense of judgment

Responsibilities

  • Serve as a facilitator between the patient and the company, ensuring a seamless experience
  • Answering questions about Willow’s, offering accurate information about our products and services
  • Delivering information about Willow’s offerings
  • Ensuring patient satisfaction and maintaining professional patient support
  • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible
  • Keep records of patient interactions, process patient accounts, and file documents
  • Take the extra mile to engage with patients
  • Stay updated with Willow’s products, policies, and services to provide informed support

Preferred Qualifications

  • Experience working in telemedicine or related medical contexts
  • Experience supporting customers through the Intercom platform

Benefits

  • Unlimited PTO
  • Pro-rated 13th-month bonus in select regions
  • Non-working holidays per country of residence
  • Salary increases and performance-based bonuses
  • Fun and casual work environment
  • Employee engagement activities and virtual gatherings
This job is filled or no longer available