Patient Navigator, Medical Assistant

Summary

Join our innovative team as we change healthcare in America, one patient at a time. We are looking for an independent, personable, fast learner to help us provide the best possible experience for every one of our members, every single time.

Requirements

• Minimum five (5) years clinical experience working in-person as an MA in an urgent care, emergency room, or busy family practice setting
• Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment
• Bilingual Spanish/English - preferred
• High school diploma or equivalent required
• Registered Medical Assistant or Certified Medical Assistant license - required

Responsibilities

• Interact with our members across all communication channels (phone, chat, email, messaging, and our online portal)
• Work closely with our medical team to ensure our members get the care they require and the information they need to make the best healthcare decisions for themselves and their families
• Offer assistance to patients by answering questions with empathy and precision, fostering a supportive relationship that promotes trust
• Help in maintaining and organizing medical records while ensuring their accuracy and confidentiality
• Respond to insurance-related questions by guiding patients through their coverage options, deductibles, and necessary claims procedures
• Act as a liaison between patients and healthcare providers by organizing ancillary diagnostic and lab appointments, delivering essential patient education, and conducting triage following the directives of the Provider team
• Reach out to patients to confirm adherence to recommendations, address any outstanding questions, and add a personal touch to their experience with Amaze

Benefits

$23/hr to $27/hr depending on experience