Patient Service Representative

Summary

Join MedCore Solutions, a division of Bizforce, as a Patient Service Representative and work remotely from home in the Philippines! We partner with leading healthcare platforms globally, offering the latest technology and resources. This role involves assisting patients, managing appointments, handling inquiries, and ensuring patient record confidentiality. We offer a rewarding work environment with permanent work-from-home opportunities, weekend offs, and a great company culture. Experience in Radiology/Imaging is a must, along with excellent communication and problem-solving skills. Apply today to advance your career with an industry leader!

Requirements

• Proven work experience as a Patient Service Representative or similar role
• Knowledge of medical terminology, procedures, and insurance processes
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Amenable to work in a graveyard shift (at any US time zone)
• Experience in Radiology/Imaging is a MUST

Responsibilities

• Assist patients with inquiries and appointments
• Answer inbound calls and respond to patient queries in a professional and compassionate manner
• Manage the intake of members or the admission/discharge information post notification
• Handle resolution/inquiries from members and/or providers
• Provide and handle eligibility, benefits of coverage, claims, and prior authorization
• Provide support and assistance to patients throughout their healthcare journey
• Schedule and reschedule appointments accurately
• Follow up with patients regarding payment and insurance matters
• Maintain patient records and confidentiality

Preferred Qualifications

• Familiarity with electronic medical records (EMR) systems
• Experience in RIS (Radiology Information System) is a BONUS

Benefits

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement