Patient Support Representative

Summary

Join Instant Teams as a Patient Support Representative! This remote position involves responding to customer inquiries via email, text, and phone calls. You will provide accurate information, maintain detailed records, and collaborate with internal teams. Excellent communication and customer service skills are essential. Healthcare experience is preferred but not required. The role offers a competitive hourly rate with weekend pay and a structured training schedule.

Requirements

• Previous experience in remote customer service
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively
• Proficiency in Google Workspace and ZenDesk

Responsibilities

• Respond promptly to customer inquiries via email and text
• Make outbound calls to follow up with customers as needed
• Provide accurate information and assist customers with questions, concerns, or issues
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal teams to resolve customer concerns efficiently
• Follow company policies, protocols and comply with HIPAA when handling PHI
• Update customer records in our EMR and pharmacy dispensing software

Preferred Qualifications

• Experience in healthcare or medical customer service
• A patient, empathetic, and solution-oriented approach to customer interactions

Benefits

• $18 per hour
• $20 per hour for weekends
• Remote role