Mergers & Acquisitions Support Specialist

Summary

Join PointClickCare as a Mergers & Acquisitions Support Specialist and play a key role in executing the M&A sales process for clients and prospects. You will be responsible for flawlessly executing technical discovery, quoting, and contracting. Collaborate with sales and customer success teams to identify customer needs and develop effective sales strategies. Lead joint discovery calls and document best practices to streamline operations. Proactively identify cross-selling opportunities. This role requires previous sales/customer service experience, strong communication skills, and proficiency in MS Excel and PowerPoint. PointClickCare offers a competitive salary and a comprehensive benefits package.

Requirements

• Previous sales/customer service experience (preferably in the software industry)
• Strong communication and interpersonal skills. Expertise at delivering concise and engaging presentations both in-person and via telepresence
• Ability to handle a fast-paced, demanding environment
• Experience making outbound calls to facilitate sales
• Expertise in conducting detailed discovery over the telephone
• Proficiency at conducting needs analysis
• Ability to engage customers and build relationships quickly and effectively
• Organized, independent, resourceful and diligent in maintaining CRM data
• Exceptional team player
• Prior experience with CRM
• Intermediate-Advanced MS Excel skills. Familiarity with working with pivot tables is a must-have
• Advanced MS PowerPoint skills

Responsibilities

• Execute the M&A sales process flawlessly for all current clients
• Assist with M&A sales process for new prospects as required
• Identify customer needs and cultivate effective sales strategies via phone and email in close collaboration with the Install-Base Account Executives and Customer Success Managers
• Lead joint discovery calls with our clients to develop detailed requirements necessary for flawless execution of the M&A sales process
• Work in close collaboration with the Team Lead, Mergers & Acquisitions Support and the Director, Senior Care and Sales Operations to document best practices in the M&A sales process and to develop business process improvement plans to streamline operations
• Proactively identify cross-selling opportunities to customers during the M&A sales process leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services

Preferred Qualifications

A post-secondary diploma/degree

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition
• $81,000 - $87,000 a year + bonus + benefits