Payment Network Analyst I

Summary

Join Pathward, a hybrid, remote-office financial empowerment company dedicated to creating financial inclusion. We are seeking a skilled individual to implement and support new and existing payment network program setups. This role involves ensuring appropriate network and account setups, managing network portals, registering third parties, and driving annual renewal processes. You will also update stakeholders on network rules, contribute to team meetings, review partner forms, and utilize internal systems for communication and documentation. The ideal candidate will possess strong problem-solving skills and a commitment to collaboration. Pathward offers a comprehensive benefits package, including health insurance, 401(k), life insurance, disability benefits, and paid time off.

Requirements

• Acquire job skills and learn company policies and procedures to complete routine tasks
• Work on assignments that are routine in nature, requiring limited judgement. Have little or no role in decision-making
• Normally receive detailed instructions on all work. Work under close supervision
• High School Diploma or equivalent
• Typically requires less than one year of related experience

Responsibilities

• Ensure the appropriate network and account set-up for new programs
• Complete, submit, and retain all necessary documentation and reports to Networks to support payments programs
• Administer network portals and provision internal staff and partners
• Register applicable third parties with networks
• Drive annual network renewal processes
• Update and educate stakeholders on network rules and operating procedures as needed
• Contribute in meetings and keep team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion
• Review network forms from partners and processors for completeness and accuracy prior to network submission
• Update internal configuration system to reflect network setups
• Utilize internal case system to communicate and document network tasks within established timeframes
• Utilize tools and resources to navigate questions and processes
• Navigate day-to-day tasks independently
• Serve as an experienced resource for other team members to navigate requests
• Serve as the subject matter expert (SME) for network fundamentals
• Identify areas of improvement and drive solutions
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity