Beyond Finance is hiring a
Payment Operations Associate

Summary

Join a forward-thinking, rapidly growing organization with helping people as its number one goal. As an office-savvy Payment Operations Associate, you will be responsible for performing clerical tasks within the Business Operations Department to assist in settling clients' unsecured debt.

Requirements

• Undergrad Degree preferred or 3-5 years of experience
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems
• Outstanding interpersonal, detail-oriented and problem-solving skills
• Positive, Prompt, and Reliable
• Salesforce experience preferred
• Boast quality customer relations skills and phone etiquette
• Ability to work well under pressure and meet deadlines
• Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff
• Strong verbal and written communication skills

Responsibilities

• Manage daily settlement pipeline and exception reporting for the payment setup and clearing process
• Communicate with creditors and agencies (on the phone and via email) in order to clear payment exceptions and uncleared payments
• Support the acquisition of required documentation required to successfully remit a payment
• Request proof of payment from collection agencies, creditors, and our third-party payment processor company
• Utilize accumulation of funds banking ledger to determine when funds will be available for the payment remittance and ensure sufficient deposit account balances based on operational need
• Uphold high level of knowledge of departmental functions and activities in order to respond to internal and external inquiries and requests for information and departmental support
• Scan necessary documents and attach them to client accounts in our client relations management system (Salesforce)
• Actively multitask with the ability to maintain attention to small details
• Provide support in word processing, typing correspondence and proofreading
• Have the capability to flex-work to manage multiple priorities, meet tight deadlines and manage last-minute changes
• Be responsible for special projects and other assignments as directed by the Business Operations
• Research and accuracy required when handling escalation issues

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training