Payment Operations

Summary

The job is for a Payment Operations role at Column, a financial technology company. The employee will create and implement an operational system for payment operations, manage the queue of cases, investigate customer inquiries related to various types of payments, and identify, assess, and manage associated risks. The role reports directly to the Head of Solutions Engineering and requires working in-person in San Francisco 3+ days a week.

Requirements

• Bachelor’s degree or equivalent
• Excited by working in an operational, payments, or support role, ideally within a financial institution or financial technology company
• Excellent written and verbal communication skills
• Lightweight technical skills (SQL, Javascript, Python), or aptitude to learn quickly
• A growth mindset: You’re comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance
• Strong problem-solving skills and comfort working in a fast-paced environment where priorities can change quickly

Responsibilities

• Create and implement an operational system to streamline payment operations and support requests
• Manage the queue of payment operations-related cases submitted by our customers and from other financial institutions
• Investigate and resolve customer inquiries related to ACH, wire (domestic and international), checks, Fednow, and RTP
• Responsible for identifying, assessing, and managing the risk associated with their activities by adhering to policies and procedures established by the Bank and reporting issues identified to management

Benefits

• Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 50% covered for your dependents
• FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
• 401k plan, including self-directed brokerage options
• Flexible time-off policy - take the time off that you want and need to relax and recharge
• 100% paid parental leave
• Catered lunches and dinners for SF employees
• Commuter benefits
• Regular team building events, including annual offsite