Payment Operations Associate

Summary

The job is for a position at Gate.io, a top 10 digital asset exchange, where the employee will assist in daily operations of Gate Card products, handle business partner requests, monitor customer-related issues, draft and update customer-facing materials, and identify improvements to operational processes.

Requirements

• 3+ years of Payment or Card operations, customer service, or related experience
• Fluent in English and Mandarin, ability to use both languages in professional settings
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Detailed-oriented with a high level of accuracy
• Interest in cryptocurrency

Responsibilities

• Assist in daily operations of Gate Card products
• Handle business partner's requests and follow up with internal requests to business partners
• Monitor customer-related requests on a day-to-day basis and provide ad-hoc summaries and handling procedures
• Monitor and raise customer-related incidents and organize communication with users
• Draft and update customer-facing materials on the website, including banners, user guides, and product descriptions
• Monitor marketing and campaign-related operational issues, including data tracking and customer communication
• Identify and suggest improvements to current operational processes

Preferred Qualifications

Payments and Fintech experience preferred