Operations Analyst, Payments

Summary

Join Wingspan, a Series A startup revolutionizing payroll for independent contractors, as an Operations Analyst, Payments based in Warsaw, Poland with a remote work model. You will play a critical role in managing payment escalations and operational processes, collaborating with engineering, product, and finance teams. Your responsibilities include handling technical escalations, overseeing manual operational tasks and automating workflows, reconciling payment transactions, improving payment processes, collaborating on new processes, analyzing data, and creating documentation. This role requires 3+ years of experience in payment operations or related fields, proficiency in SQL and experience with BigQuery and Spanner, and demonstrated experience in process optimization. The ideal candidate will possess strong analytical skills and a collaborative spirit. Wingspan offers a competitive compensation package and benefits including unlimited vacation, stock options, a WFH stipend, a Macbook Pro, travel stipends, and a Medicover Sports Membership.

Requirements

• 3+ years of experience in payment operations, technical troubleshooting, project management or related fields
• Proven experience in owning projects from initiation to completion, ensuring timely execution and successful delivery
• Prior experience with reconciliation processes and identifying discrepancies in payment data
• Strong analytical skills to investigate complex technical issues and propose data-driven solutions
• Ability to work in a fast-paced environment with a strong focus on problem-solving and process improvement
• Work Experience: 3+ years working directly for SaaS or fintech companies in payment operations or related fields
• Proficiency in SQL with hands-on experience in BigQuery and Spanner: Specifically in analyzing payment logs to identify and resolve root cause issues related to transactions
• Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows
• Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
• Early-Stage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment
• Analytical Ability: Strong attention to detail and ability to identify patterns, discrepancies, and process inefficiencies with a strong focus on problem-solving and process improvement

Responsibilities

• Handle technical escalations from the support team related to payment and platform issues
• Oversee manual operational tasks, identifying opportunities to transition these processes from manual to automated workflows
• Reconcile payment transactions, identifying discrepancies in balances or data, and working cross-functionally to resolve them
• Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience
• Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks
• Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies
• Create documentation to streamline payment operations and reduce the volume and response time of escalations

Benefits

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14" Macbook Pro
• Travel stipend for team off-sites
• Medicover Sports Membership