Payment Operations Specialist

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. We offer a fast-paced, remote work environment where you will play a key role in efficiently executing payment processes related to our Deel-branded debit cards. You will ensure data accuracy, assist customers with inquiries, collaborate with internal and external teams, and contribute to process improvements. This role requires 0-4 years of experience in high-volume operations, excellent communication skills, a data-driven approach, and strong organizational abilities. Deel provides competitive pay, benefits, and perks, including provided computer equipment, stock grant opportunities, and flexible remote work options.

Requirements

• You have 0-4 years of experience in an high-volume output operations team (your level/title will be based on your prior experience)
• You have excellent written and verbal communication skills
• You are data-driven and have a structured approach to solving problems
• You are very organized and has an acute attention to detail
• You uphold a service-oriented mindset when working with internal and external teams
• You are willing to put in extra hours during our busy periods (typically around the end of month)
• You are able to work in an extremely fast-paced environment while maintaining quality and accuracy
• You are able to execute independently and maintain integrity in a fully remote company
• You are a fun and supportive teammate!

Responsibilities

• Efficiently execute all processes and operations related to payments or our Deel-branded debit cards
• Accurately review and record data in our system and ensure consistency and precision
• Assist with payment or debit card inquiries or issues from our customers
• Coordinate with both internal cross-functional teams and our external partners on customer requests or issues
• Assist with providing payment or debit card expertise to improve processes, tooling, automation, and user experience
• Create and maintain process documentation

Preferred Qualifications

You ideally have some experience at a scrappy startup especially within the FinTech industry

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available