HoYoverse is hiring a
Payment Resolution Specialist

Summary

The job is for a Payment Operations Customer Service Specialist at HoYoverse. The role involves handling payment-related customer feedback, formulating policies related to payment operations, identifying risks in the payment issue handling process, collecting user feedback on payment issues, and collaborating with internal teams to resolve complex payment issues.

Requirements

• Bachelor's degree (or above) with a minimum of 3 years of experience in customer service or payment issue handling, preferably in the gaming or related industry
• Excellent written and spoken proficiency in both Chinese and English

Responsibilities

• Handle payment-related customer feedback (including payment failures, refunds, and payment delays)
• Participate in the formulation and continuous updating of policies and processes related to payment operations
• Proactively identify and manage risks and pain points in the payment issue handling process
• Collect and analyze user feedback on payment issues, monitor key performance indicators (KPIs), provide insights and suggestions to the team

Preferred Qualifications

Candidates with a background in law or finance are preferred

Benefits

Work for a company committed to creating immersive virtual world experiences, with offices in various global locations