Payments Enablement Specialist

Summary

Join Cloudbeds as a Payments Enablement Specialist and champion Cloudbeds Payments adoption for new and growing PMS customers across Europe. Craft and execute merchant-migration playbooks, applying proven displacement tactics to persuade hoteliers to switch to Cloudbeds’ white-label platform. Drive adoption of 60% or higher by partnering with GTM, onboarding, and risk teams. Pre-stage underwriting, hardware provisioning, and expectation-setting to shorten time-to-activation and maximize payments attachment and transaction volume. The role requires a consultative approach, uncovering pain points and mapping them to Cloudbeds’ capabilities. Success involves leading sandbox trials, customer webinars, and ensuring promises become reality through collaboration with various teams.

Requirements

• 5+ years in embedded / white-label payments (Adyen for Platforms, Stripe Connect, Worldline, Global Payments, etc.) with a quota or enablement mandate
• Documented success migrating, cross-selling, and upselling EU merchants off incumbent acquirers and lifting payments attach ≥ 60 %
• Excellent understanding of the hotel technology landscape and how payment transactions travel throughout a hotel’s entire ecosystem
• Working mastery of EU regulations – PSD2, SCA, SEPA, card-scheme rules, lodging MCC quirks, and chargeback frameworks
• Analytical sales toolkit – comfortable building interchange-plus comparisons, FX-fee models, and board-ready business cases

Responsibilities

• Champion Cloudbeds Payments adoption for new and growing PMS customers across Europe, serving as the resident payments expert within regional sales pods
• Craft and execute merchant-migration playbooks that blend ROI calculators, objection-handling scripts, and country-specific “switch kits” for UK, Spain, Portugal, Italy, France, Germany, and other priority EU markets
• Persuade hoteliers to leave entrenched acquirers for Cloudbeds’ white-label platform and drive adoption of 60% or higher
• Partnering closely with GTM, onboarding, and risk teams, pre-stage underwriting, hardware provisioning, and expectation-setting to shorten time-to-activation and maximize payments attachment and transaction volume across the region

Preferred Qualifications

• Consultative, first-principles thinker who uncovers pain points (reconciliation, chargebacks, FX leakage) and maps them to Cloudbeds’ capabilities
• End-to-end operator – has led sandbox trials, customer webinars, P2PE device roll-outs, and go-live monitoring to ensure promises become reality
• Skilled collaborator who bridges GTM, onboarding, risk, and product teams to unblock complex EU deals
• Entrepreneurial bias for action suited to a high-growth, remote-first SaaS culture; captures learnings and publishes enablement content
• Engaging storyteller able to host webinars, trade-show demos, and onsite workshops that inspire hoteliers to modernize payments
• Existing network with EU acquiring banks, ISOs, PSPs, or hospitality tech vendors
• Familiarity with EU VAT nuances in hospitality and how payments flows impact ADR and RevPAR metrics
• Proficiency with DealHub for pipeline-to-activation analytics and churn prediction

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer