System Enablement Specialists

Summary

Join Lightspeed as a Team Lead, System Enablement Specialist, overseeing a team dedicated to developing and maintaining enablement documentation for internal systems and tools. You will partner with IS PM leadership, ensure consistent execution of the playbook, lead and mentor a team, provide adoption metrics, and deliver regular project updates. Responsibilities include leadership and team management, system optimization, project management, stakeholder engagement, and continuous improvement. The role requires collaboration with cross-functional teams, managing multiple projects, and facilitating training sessions. Lightspeed offers a flexible work environment, growth programs, career advancement opportunities, and various benefits.

Responsibilities

• Partner with IS PM leadership to ensure successful enablement on high impact IS projects & initiatives
• Ensure consistent execution of the playbook to meet stakeholder needs throughout the project lifecycle
• Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement
• Provide adoption metrics to cross functional leadership to highlight areas of improvement and enforce enablement
• Provide regular project status updates to leadership and ensure adherence to deadlines
• Engage with cross-functional stakeholders to share team updates, exchange feedback, and align on priorities
• Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing
• Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement
• Set clear objectives, provide regular feedback, and conduct performance evaluations to support the professional development of team members
• Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing
• Collaborate with cross-functional teams (IS, Product, etc.) to identify and address system needs and opportunities for improvement
• Develop and maintain system documentation, playbooks, and best practices to standardize processes across the organization
• Manage multiple projects simultaneously, ensuring they are delivered on time, within scope
• Develop project plans, allocate resources, and track progress, while proactively identifying and mitigating risks
• Communicate project status, updates, and challenges to stakeholders at various levels of the organization
• Act as a liaison between technical teams and non-technical stakeholders to translate business requirements into system enhancements
• Build strong relationships with key stakeholders, understanding their needs and providing solutions that align with business objectives
• Facilitate training sessions, workshops, and onboarding for end-users to maximize the adoption and utilization of systems
• Identify opportunities for process automation and improvement, leveraging data analysis and industry best practices
• Lead initiatives to implement new tools, technologies, or systems that enhance operational capabilities
• Monitor system performance and user feedback to drive continuous optimization and ensure high availability and reliability

Benefits

• Ability to do your job in a truly flexible environment
• Unlock your potential with our growth program, paving the way for promotions and career advancement
• Genuine career opportunities in a company that’s creating new jobs every day
• Work in a team big enough for growth but lean enough to make a real impact
• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit when you travel by public transport
• Regular breakfast or lunches, drinks & snacks in our amazing offices