Settle is hiring a
Payments Operations Manager

Summary

The Payments Operations Manager will drive the strategic vision of Settle's Operations Team, focusing on bill pay and working capital loan services. They will ensure seamless payment processes for customers and vendors, manage internal operations, collaborate with cross-functional teams, and cultivate partnerships to enhance payment processing capabilities.

Requirements

• 3+ years of experience in payment operations within payment technology, financial services, e-commerce, payments risk/fraud operations, or payment customer support
• 2+ years of managing and developing a team while fostering a sense of team culture
• Strong knowledge of federal regulations and industry policies governing electronic payments, including NACHA Operating Rules, payment scheme regulations, BSA/AML, and privacy laws
• Fintech start-up experience with the ability to navigate a fast-changing environment and build things from the ground up
• Strong systems-oriented mindset, capable of grasping the broader operational landscape beyond day-to-day challenges
• Drive initiatives with a penchant for managing large-scale projects involving multiple stakeholders
• Meticulous attention to compliance and detail, with a commitment to identifying and addressing instances of non-compliance
• Proficient with software/tools: ModernTreasury, SQL, Metabase, Salesforce, Intercom, Linear, Clear from Thomson Reuters, and occasionally utilize Tableau and Figma

Responsibilities

• Guarantee a frictionless experience for customers and their vendors throughout the payment lifecycle
• Oversee day-to-day operations, including ticket resolution, payment investigation, and banking partner relations
• Manage internal operations to optimize payment transactions, employing daily and monthly reporting for performance evaluation
• Work closely with Risk and Compliance teams to assess and strengthen risk mitigation strategies
• Collaborate with Engineering and Product teams to conceptualize, prioritize, implement, and refine user experience and operational enhancements
• Uphold adherence to internal policies and procedures, fostering a secure and reliable payment ecosystem
• Cultivate and sustain partnerships with payment service providers, financial institutions, and third-party collaborators
• Monitor payments business controls testing, compliance, and audit activities, actively managing any identified issues
• Develop and execute a payment strategy aimed at boosting payment success rates, minimizing issues, and enhancing the overall payment experience for both payers and vendors
• Address customer escalations, often necessitating direct communication with customers and providing updates through customer-facing teams
• Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives
• Define and track key success metrics to showcase ongoing operational efficiencies

Benefits

• Unlimited PTO
• Flexible and remote work culture
• Competitive compensation and equity
• Health, dental, and vision coverage for you and your dependents
• Lunch & commute reimbursement when working in the NYC office located near Union Square
• $500 home office set up reimbursement
• $2500 annual growth and development stipend
• $50 monthly food delivery gift card
• 401k
• Brex company card
• HSA/FSA
• WeWork membership
• ERG groups e.g. LGBTQIA+, Women @ Settle, and more!
• Employee Referral Program
• Team building events