Payroll Processor

Summary

Join our team as a Managed Payroll Tax Services Account Team Member! This client-focused role involves managing a portfolio of clients, ensuring accurate payroll processing, tax filing, and record reconciliation. You will be the primary point of contact for client inquiries, resolving issues, and maintaining compliance with payroll regulations. Excellent communication and problem-solving skills are essential, along with proficiency in payroll software. This remote position requires a willingness to travel up to 25%, particularly during peak seasons. The ideal candidate will have 2-5 years of experience in tax and payroll services and a strong understanding of payroll processes and regulations.

Requirements

• 2-5 years of experience in tax and payroll services
• High School Diploma, GED, or Payroll Certification
• Strong understanding of payroll processes, systems, and regulations
• Excellent communication and interpersonal skills with a customer-first approach
• Problem-solving skills with the ability to collaborate effectively across teams
• Proficiency in payroll software and systems
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Detail-oriented with strong organizational skills

Responsibilities

• Ensure accurate and timely payroll processing for assigned clients
• Serve as the primary point of contact for client payroll inquiries and support requests
• Understand client business objectives and align payroll solutions to meet their needs
• Filing client taxes & making payments directly to government agencies
• Amending tax returns
• Reconciliation of payroll records
• Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT
• Escalate complex issues appropriately while ensuring timely resolution for the client
• Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business
• Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement
• Stay updated on changes in payroll regulations and compliance requirements
• Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards
• Maintain accurate and detailed documentation of all client interactions, issues, and resolutions
• Provide clients with periodic reports on payroll performance and other relevant metrics
• Identify and recommend cross-selling opportunities that align with client needs and business goals
• Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience
• Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance
• Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change
• Other duties as assigned

Preferred Qualifications

Experience with managed payroll services, payroll compliance, and tax regulations

Benefits

• This is a remote position
• Willingness to travel up to 25%, especially during peak times