People Operations Coordinator

Summary

Join HubSpot's People Operations team as a People Ops Coordinator! Collaborate with the wider team to deliver exceptional employee experiences. You'll manage employee inquiries, streamline HR processes, and contribute to continuous improvement initiatives. This role requires strong organizational skills, HRIS experience, and a customer service focus. The ideal candidate possesses 2+ years of relevant experience and a passion for enhancing employee experiences. HubSpot offers a flexible work environment and a commitment to fostering a diverse and inclusive workplace.

Requirements

• 2+ years of experience as an People Ops coordinator or relevant human resources position
• Customer service orientation with high attention to detail and follow through
• People Operations experience partnering with People functions (Compensation, Payroll, etc)
• Proven commitment to providing exceptional customer service with high attention to detail and follow through
• Experience with HRIS systems (e.g.Workday)
• Strong organizational skills; able to effectively prioritize assignments and competing deadlines in a fast paced environment
• Ability to handle sensitive situations and consistently exercise good judgment in dealing with a variety of sensitive situations and issues

Responsibilities

• Provide a remarkable employee experience by Managing Tier 1 cases from our People email in-boxes, addressing employees requests and triaging with other functions as appropriate
• Actively manage our inbox volume, ensure timely resolution and meet our SLAs. Provide support to employees and collaborate with the wider People Operations and other cross functional teams to ensure a remarkable employee experience
• Process transactions in the HRIS with focus on accuracy and completeness
• Act as DRI for one of our key processes
• Review "As Is" People Ops transactions and reporting processes with a continuous improvement and automation mindset, submit 1+ recommendations per month on whether changes, including further automation, can be made to improve the process and partner with cross functional teams on implementation
• In partnership with the HRIS team, identify opportunities to improve and automate People Ops processes
• Collaborate in entry-level cross-functional projects in support of our key priorities
• Maintain online employee records and conduct audits as needed to ensure compliance
• Generate People reports and take action as needed
• Support Global Mobility and Immigration team with new hire paperwork and keeping employee records up to date
• Maintain internal People Ops wiki pages
• Prepare documents and materials for people related programs and initiatives

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements