People Operations Manager

Summary

Join Juniper Square as a People Operations Manager and contribute to a positive, inclusive workplace culture. You will lead and support initiatives in areas such as onboarding, benefits, employee experience, systems and automation, facilities, and program management. This role requires strong knowledge of HR processes, compliance, and systems, with experience driving operational improvements. You will be responsible for leading change initiatives, managing complex projects, and implementing new HR tools and systems. Juniper Square offers a competitive compensation package including a base salary, equity, and a variety of benefits.

Requirements

• 4+ years of experience in People Operations, HR, or a related function, preferably in a fast-paced, high-growth environment, with a strong track record of driving strategic initiatives
• Strong knowledge of HR processes, compliance, and systems, with experience driving operational improvements
• Demonstrated ability to lead change initiatives and manage complex projects effectively
• Experience with program management , leading and supporting company-wide people programs that enhance the employee experience, ensuring they are well-structured, effectively communicated, and successfully implemented
• Exceptional communication skills, with the ability to balance direct feedback with empathy and relationship-building
• Analytical mindset with experience leveraging data to inform decision-making and drive process improvements
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities
• Experience with HR systems (global HRIS, payroll, compliance tracking); ADP experience is a plus
• Ability to work independently while also thriving in a highly collaborative team

Responsibilities

• Provide expert, employee-focused service with clear communication and empathy
• Lead and support People Operations initiatives, ensuring high standards and smooth execution in areas such as benefits administration, internship and emerging talent programs, learning and development initiatives, employee recognition programs, facilities operations, and virtual engagement initiatives
• Drive a supportive, inclusive environment through strategic initiatives
• Oversee employee experience processes, ensuring operational excellence
• Lead employee engagement activities, resolving issues and fostering a dynamic workplace culture
• Lead initiatives to streamline people processes, enhancing efficiency and accuracy
• Drive innovation in process improvement, implementing advanced solutions for scalability
• Use data analysis to guide strategic decisions and improve people processes
• Ensure compliance and audit readiness, aligning processes with regulatory standards and company goals
• Demonstrate advanced knowledge in several key areas, applying expertise to drive impactful initiatives
• Provide specialized guidance independently, ensuring solutions align with organizational goals and best practices
• Lead the development and execution of strategic initiatives that enhance organizational capability and contribute to a positive workplace culture
• Align people strategies with business objectives through cross-functional partnerships
• Build strong relationships with senior leaders and stakeholders, ensuring alignment of initiatives with company goals
• Influence decisions with strategic insights and recommendations on people initiatives
• Design and implement change management plans, supporting smooth transitions
• Balance delivering difficult messages while fostering trust and mitigating resistance
• Lead large-scale, complex people projects with a wide-ranging impact, ensuring alignment with strategic goals
• Develop and implement strategic plans within people functions to drive long-term success
• Lead change management efforts, ensuring alignment with company strategy
• Collaborate effectively with team members and leadership, securing buy-in and proactively communicating the status of key initiatives, including potential roadblocks
• Identify opportunities for greater efficiency and effectiveness in delivering people services, escalating concerns and recommendations as needed

Preferred Qualifications

• Experience working with global teams and navigating cultural nuances in people operations is a plus
• Experience implementing new HR tools and systems, specifically an HRIS, is a plus

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend