People Operations Specialist

Summary

Join Algolia's People team as a People Support Specialist! Manage employee inquiries, enhance processes and documentation, and elevate our help desk. Collaborate with global teams, champion best practices, and embody our core values of grit, trust, candor, care, and humility. This role involves ticket management, HR operations, system management, process improvement, and reporting. Experience with US employment law, people tech systems, and compliance is essential. Algolia offers a flexible workplace strategy with remote options.

Requirements

• Have 3+ years of HR experience with a strong understanding of US employment law
• Bring hands-on experience managing people tech systems, including troubleshooting integrations like APIs, SFTPs, and other connections
• Have worked in compliance-heavy environments and are familiar with Leave of Absence processes
• Be proactive and action-oriented, with a knack for solving problems independently
• Have top-notch analytical and numerical skills, and pay close attention to detail
• Possess advanced Excel skills

Responsibilities

• Respond to employee tickets accurately and within SLA timelines for requests such as data changes, onboarding/offboarding, and reporting
• Deliver exceptional customer service, prioritizing employee experience
• Administer US benefits, Leave of Absence requests, and exemption status updates
• Serve as a trusted advisor for People Team policies, procedures, and local compliance matters
• Ensure data integrity by conducting regular audits and reviews
• Manage people tech systems, including system integrations, APIs, SFTPs, and other technical connections to ensure data flow and system functionality
• Partner with internal teams globally to optimize and enhance system capabilities, driving efficiency and scalability
• Identify opportunities for automation and efficiency within HR processes, continuously evolving workflows
• Document processes for internal training and external self-service
• Generate workforce reports on headcount, attrition, and other key metrics
• Partner with Payroll, Finance, and Sales Operations teams during payroll cycles
• Support People Team initiatives, including time tracking, Leave of Absence programs, and building a Knowledge Management System (KMS) and policy repository

Preferred Qualifications

• Problem-solving and perseverance capability in an ever-changing and growing environment
• Willingness to trust our co-workers and to take ownership
• Ability to receive and give constructive feedback
• Genuine care about other team members, our clients and the decisions we make in the company
• Aptitude for learning from others, putting ego aside

Benefits

• Remote work
• Base Salary Pay Range $94,500 — $115,000 USD