People Operations Specialist

Summary

Join Smartsheet as a Global People Operations Specialist and provide support and administration for our human resources employee inquiry systems, information systems, and related People (HR) systems. You will act as a point of contact for Smartsheet employees, addressing inquiries and liaising between various teams. Responsibilities include managing high-volume administrative tasks, coordinating employee onboarding, managing data in Workday, and acting as a Smartsheet Cultural Ambassador. The ideal candidate will have 1-2 years of HR experience and a customer service mentality. A bachelor's degree is preferred but not required. This role offers various benefits, including fully paid health and life insurance, a monthly stipend, paid time off, and parental leave.

Requirements

• 1 - 2 years of direct experience in a HR setting
• A customer service mentality - you have a passion for working with various employees and solving their problems and/ or issues
• An ability to understand new HR concepts
• A formal understanding of multiple HR systems and processes while working with multiple functional departments

Responsibilities

• Act as the “face” of Smartsheet People & Culture while acting as a point-of-contact for Smartsheet employees on a variety of company and system-related inquiries using a ticketing system to ensure effectiveness, accuracy, and efficiency
• Meet SLA requirements for resolving tickets via FreshService ticketing system
• Act as a main point of contact for employees on a variety of employment and People-related inquiries and liaison between the Compensation, Benefits, Payroll, Office, and IT teams
• Perform and manage a variety of high volume, transactional, administrative tasks for various departments within People & Culture
• Lead the coordination of employee pre-hire onboarding, including: background checks, onboarding paperwork, new hire onboarding, equipment provisioning, and “welcome events”
• Manage data and business flows utilizing Workday or other people systems, ensuring data integrity by performing administrative processes and audits
• Be a Smartsheet Cultural Ambassador - recognize and develop the culture of Smartsheet while continuing to champion the core Smartsheet values

Preferred Qualifications

• Bachelor's degree preferred but not required
• Ticketing system (FreshService), HRIS (Workday), and Smartsheet experience are a plus

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)