People Specialist

Summary

Join Customer.io as a proactive and versatile People Specialist! This role blends core HR generalist duties with overseeing key people operations processes, from onboarding to offboarding. You'll contribute to enhancing employee engagement and culture. The ideal candidate possesses a well-rounded HR skill set, focusing on positive employee experiences throughout the employee lifecycle. You will manage the full employee lifecycle, provide HR support, drive employee engagement initiatives, analyze HR metrics, and collaborate cross-functionally. Customer.io offers competitive compensation, equity, and benefits, including unlimited PTO, paid parental leave, and comprehensive health insurance.

Requirements

Have a well-rounded HR skill set, with a focus on ensuring a positive employee experience throughout the full employee lifecycle

Responsibilities

• Manage the full employee lifecycle, including onboarding and offboarding
• Provide day-to-day support through employee surveys, reviewing processes for efficiencies, and helping to scale onboarding and People Operations as the company grows, ensuring a seamless and effective experience for all employees
• Serve as a point of contact for employees on HR-related matters, including benefits, policies, and procedures
• Assist with the administration of HRIS systems, employee records, and ensure legal compliance in all HR processes
• Drive and support high-level employee engagement initiatives that align with company values
• Foster an inclusive and positive company culture through a variety of engagement activities, recognition programs, and employee well-being initiatives that enhance the overall employee experience
• Collect and analyze HR metrics, including turnover, engagement, and program effectiveness
• Provide actionable insights to improve HR initiatives and overall employee experience
• Work cross-functionally with People Operations, Recruiting, and leadership to ensure alignment of HR initiatives with company goals, ensuring transparent communication and smooth HR processes across the organization

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year