Platform Creator Activation Specialist

Summary

Join CookUnity, a chef-to-you marketplace, as a Creator Activation Specialist! You'll onboard and support new chefs, helping them launch and grow their businesses on our platform. This role involves creating onboarding materials, providing support via various channels, managing compliance, and collaborating with internal teams. You'll need experience in onboarding or account activation, excellent communication skills, and proficiency with various tools. CookUnity offers a remote work environment, competitive compensation, and a comprehensive benefits package including health insurance, paid time off, stock options, bonuses, and more.

Requirements

• 1+ years of experience in onboarding or account activation for a culinary physical product business (preferred) or relevant post-secondary education or training in a culinary or foodservice management school
• Ability to work remotely during U.S. EST hours, with a start time no later than 10:00 AM EST
• Experience managing multiple clients or accounts simultaneously
• Proven customer relations skills
• Excellent organizational and time management abilities
• Proficiency with Google Suite, project management tools, and data visualization platforms
• Capable of multitasking and thriving under pressure
• Professional demeanor in all communications with creators, internal teams, and stakeholders
• Experience in roles with administrative, operational, or supervisory responsibilities

Responsibilities

• Onboard and activate new creators
• Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates
• Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform
• Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines
• Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process
• Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals

Preferred Qualifications

• Familiarity with food production, culinary brands, and chef-driven businesses
• A collaborative spirit with a desire to support teammates and grow professionally
• Passionate about educating and supporting creators to achieve their goals
• Flexible and open to adapting in a dynamic environment
• Skilled in managing multiple onboarding projects and prioritizing effectively
• Able to guide creators toward success during their initial platform launch
• Dedicated to refining and scaling implementation processes
• Focused on fostering strong creator relationships from onboarding kickoff through launch (9–12 weeks), ensuring a smooth transition to the Account Management team
• Committed to meeting creator needs comprehensively and professionally
• Curious and enthusiastic about learning
• Empathetic and attuned to creator needs
• Self-driven and capable of thriving in a remote work environment
• Strong sense of accountability and responsibility
• Excellent verbal and written communication skills

Benefits

• Health Insurance coverage
• PTO policy and paid sick days
• Stock Options Plan granted on Day 1
• Eligible for bi-annual performance bonus
• 401k Plan
• Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
• Compassionate Leave: 3-5 days each time the need arises
• A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
• Personalized Spanish coach