Salsify is hiring a
Platform Data Operations Associate

Summary

The job is for a POPS (Platform Operation Specialist) at Salsify, a company that provides commerce infrastructure solutions. The role involves working with internal teams and customers to drive the adoption and expansion of Salsify's products across organizations. The candidate should have strong problem-solving skills, communication skills, and experience with data modeling and data formats.

Requirements

• Fluent in English and French
• Good relationship management and communication skills
• Strong problem solving and analytical skills
• Familiarity with working in a global environment/culture

Responsibilities

• Working with other members of the Professional Services teams to implement the SupplierXM platform’s data model artifacts (product information attributes, product data validation rules, etc.) for best-in-class delivery
• Working with the Customer Success teams to enhance and adjust the SupplierXM platform’s data model artifacts during the RUN phase according to our customer needs
• Partnering with the Customer Success and product (GDSN) teams to build regular communications about data model changes, and smoothly deliver the corresponding artifact releases
• Helping the Customer Success team in their discussions with the clients who want to go further in the usage of the platform and product data
• Continuously assessing how we are doing things, and working at increasing the efficiency of the team through more industrialization with better tooling and processes
• Produce assigned deliverables, regular communication and reporting
• Work cross-functionally with other teams to ensure customers are set up to achieve their established metrics and goals
• Drive a consistent positive experience with internal and external stakeholders by guiding and bringing others along
• Collaborating with the Customer Support and R&D teams for solving data model related issues and configuration problems in the production environment, and making sure our clients get the service they pay for

Preferred Qualifications

• Speak another language (e.g. Spanish) in addition to English and French
• Agile methodology understanding, Sprint planning, ITIL awareness
• Experience using Jira / Confluence / Slack / GSuite
• Retail knowledge (ERP, PIM, DAM, GDSN…)
• Experience in a SaaS environment
• Experience in data modeling & data formats (XML, JSON, CSV/XLSX, etc.)
• Understanding of relational databases (SQL queries, data extraction, scripting)
• Experience in general scripting (e.g. UNIX/Linux, shell, curL, etc.)