MSIGHTS is hiring a
Platform Implementation Analyst

Summary

The Platform Implementation Analyst at MSIGHTS works closely with the Client Partner Lead and Client Operations team to ensure the platform is operational and meets client needs. They are expected to have a deep understanding of the MSIGHTS Platform, provide support and training, perform data analysis, identify areas for improvement, communicate effectively, create documentation, and be detail-oriented and flexible.

Requirements

• A love for data and experience with marketing technology, analytics software, media data and reporting or business intelligence platforms is essential
• Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user
• Strong communications skills in English — both written and verbal — and the ability to work well with diverse internal teams (including external client facing and internal technology resources)
• Must be intellectually curious, detail oriented, committed to quality, and client focused, all while being flexible and entrepreneurial in a fast-paced international work environment
• Exceptional project management, analytical and problem solving skills, and experience applying these skills to resolve application design considerations and client business issues
• A strong working knowledge of data and MS Office (Excel, Word, and PowerPoint) is essential. An ability to quickly learn software programs is a major plus
• Bachelor’s Degree or equivalent

Responsibilities

• Develop a complete understanding of the MSIGHTS Platform applications and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform
• Provide support, training and daily operations for client users and their vendor partners
• Perform ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues
• Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation
• Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders
• Create and maintain documentation of business transformation rules and client-specific platform implementations

Benefits

FTE benefits include health insurance, flexible work schedule, generous benefits, on-going professional development, and opportunity to directly impact and shape a fast-growing software/marketing services company