Platform Operations Administrator

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, and contribute to a leading aggregator group in Australia and New Zealand. This home-based role offers a competitive salary (P40,000 to P50,000 monthly) and excellent benefits. You will manage tickets and queues, handle user onboarding/offboarding, administer applications like Freshdesk and HubSpot, maintain a contract management register, and troubleshoot issues. The position requires at least 3 years of customer-facing experience in a support/service role, ideally with SaaS platforms and familiarity with HubSpot or similar CRMs. Enjoy benefits including medical, dental, and life insurance, paid leave, a financial assistance program, and regular company events.

Requirements

• Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform
• HubSpot and/or similar CRM platform and telephony platforms
• Managing tasks and overseeing ticket queues with our software tools

Responsibilities

• Manage tickets and queues while working closely with the Workplace Tech team, ensuring that you prioritize tasks and respond to inquiries promptly
• Onboarding/offboarding for corporate users for applications such as MyCRM, ClickUp,, Telephony and Freshdesk
• Administration of relevant applications such as Freshdesk, HubSpot &ClickUp
• Maintain contract management register (Vendor List) in ClickUp
• Troubleshooting & escalation to relevant corporate application support teams
• Convey product updates and newly introduced features through appropriate communication channels

Preferred Qualifications

• Excellent communications skills to effectively engage with internal & external stakeholders
• High attention to detail and ability to follow through with requests for information or other tasks assigned

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities