Portfolio Operations Manager

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Commercial Portfolio Operations Manager. You will monitor and manage distributed generation solar assets to ensure optimal performance. This role involves managing client relationships, overseeing a portfolio of solar assets, providing performance reports, and resolving system issues. You will also coordinate field service resources, manage RMA processes, and support sales and product development. The ideal candidate possesses strong communication, organizational, and technical skills, along with experience in commercial operations and the solar energy industry. Omnidian offers a competitive compensation package, including comprehensive benefits and opportunities for professional growth.

Requirements

• Excellent written communication skills including professional email etiquette with an eye for relationship building
• Exceptional verbal communication skills with previous experience in client success or customer service
• Strong interpersonal, communication, and organizational skills
• Professionally minded; focusing on quality and quantity of deliverables
• Thrive in a fast-paced, growth-mode environment
• Highly organized and capable of driving multiple projects simultaneously
• Strong technical understanding of business operations
• Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
• Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client
• A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry
• Strong attention to detail and accuracy
• Enjoys change and can quickly adapt to the needs of the business and team
• Ability to stay cool under pressure
• 1+ years of experience in Commercial operations and maintenance, asset management, field service management or account management
• 2+ years of experience in the solar energy industry
• 3+ years of professional experience with proven professional acumen
• Proven experience with client success and customer service
• Experience with solar monitoring DAS platforms and alerts
• Experience reading and interpreting solar system design drawings
• Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape

Responsibilities

• Manage client relationships and provide professional expertise around preventive and corrective maintenance to maximize production
• Oversee a portfolio of 100-150 MW of distributed solar assets, driving efficiency and maximizing output (post -installation and PTO)
• Provide professional summary and deep explanation, as needed, of monthly asset performance
• Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence
• Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
• Create and manage tickets for planned and unplanned service activities
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro

Preferred Qualifications

• 3+ years of solar experience
• 2+ years of Commercial post installation experience

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success