Pos Systems Specialist

Summary

Join Rinsed, a B2B SaaS company revolutionizing the car wash industry, as a POS Systems Specialist. You will be the go-to expert on car wash point-of-sale (POS) systems, connecting our products, customers, and internal teams. Your responsibilities include in-depth research on POS systems, building relationships with POS partners, serving as a primary resource for internal and customer teams, creating documentation, and working with developers. This critical role requires exceptional analytical and documentation skills, strong problem-solving abilities, and foundational IT knowledge. Rinsed offers a competitive salary and benefits, including unlimited PTO and comprehensive health insurance, along with the opportunity to work closely with founders and leadership.

Requirements

• Exceptional analytical and documentation skills, with the ability to communicate complex concepts clearly and effectively
• Strong problem-solving skills and a proactive approach to identifying and resolving issues
• Foundational IT knowledge and skills, applied to support and enhance POS system functionality

Responsibilities

• Conduct in-depth research into various POS systems, documenting APIs, operational frameworks, and common issues
• Build and maintain strong relationships with POS partners, acting as the primary contact for troubleshooting and feature discussions
• Serve as the primary resource for both customer success and engineering teams on POS-related questions and issues
• Participate in customer and internal meetings to address technical questions and resolve POS challenges
• Create and update internal documentation to clearly explain the technical and conceptual aspects of POS systems
• Ensure that all teams have the knowledge and resources needed to work effectively with POS technologies
• Work closely with developers to bridge technical and non-technical domains, enhancing product quality and team efficiency
• Address network-related challenges impacting POS system performance, including diagnosing connectivity and latency issues
• Stay updated on the latest POS system technologies to drive continuous improvement and innovation
• Leverage POS knowledge to help scope and shape product expansions

Preferred Qualifications

• 2-3 years of experience in the car wash POS space
• Familiarity with APIs and system integration concepts
• Experience working with POS systems, particularly in industries with complex operational needs
• An interest in learning and adapting to emerging POS technologies and trends

Benefits

• Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more
• Work closely with our founders and leadership team to drive strategy and execute key initiatives
• An incredible team with a great blend of hustle, productivity and fun