Practice Manager

Summary

Join Starburst's Professional Services team as a Practice Manager, leading the East Region's customer portfolio and global delivery managers. You will ensure customer success by delivering high-quality services and maximizing the value of Starburst's data analytics solutions. This pivotal role involves collaborating with various teams, developing best practices, and building a scalable services model. Responsibilities include team leadership and development, overseeing service delivery, defining and improving processes, driving business growth, and fostering cross-functional collaboration. The ideal candidate possesses extensive experience in professional services leadership, a deep understanding of data analytics, and strong leadership and customer-facing skills.

Requirements

• 6+ years in a Professional Services leadership role, ideally in enterprise software, data, or cloud environments
• Strong track record of managing consulting practices with direct responsibility for P&L
• Deep understanding of data analytics and distributed query technologies (experience with Starburst, Trino, or Presto a plus)
• Excellent leadership skills, with experience building and mentoring high-performing, geographically distributed teams
• Ability to balance strategic thinking with tactical execution, and to manage multiple priorities in a dynamic, fast-paced environment
• Strong customer-facing skills, with the ability to build trusted relationships and act as an escalation point for complex customer issues
• Proven business acumen, with the ability to analyze data, develop insights, and drive decisions to achieve revenue goals
• Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or other advanced degree is a plus

Responsibilities

• Build and manage a high-performing Professional Services team in the Americas, including consultants, architects, and project managers
• Recruit, onboard, mentor, and develop team members, fostering a culture of excellence and continuous improvement
• Establish career development paths and provide coaching to enhance team members' skills and expertise
• Oversee and ensure successful delivery of Starburst Professional Services engagements, including implementation, migration, integration, and optimization services
• Serve as an escalation point for project issues and work with teams to resolve complex technical or logistical challenges
• Develop and maintain strong relationships with key customer stakeholders to ensure customer satisfaction and success
• Define, standardize, and continually improve service delivery processes, methodologies, and tools to ensure consistent, high-quality services
• Lead efforts to develop reusable assets, such as templates, best practices, and accelerators, to improve delivery efficiency and quality
• Collaborate with Sales and Success teams to identify new service offerings and enhance the overall customer experience
• Drive the development of new Professional Services offerings that align with customer needs and market demand, in collaboration with Product Management
• Analyze customer trends and provide insights to help shape service offerings and align with Starburst's overall growth strategy
• Work closely with Sales, Customer Success, and Product teams to align on customer goals, ensure a seamless handover, and facilitate ongoing communication
• Act as a customer advocate, providing feedback to Product and Engineering teams to influence the Starburst roadmap
• Partner with Marketing to create collateral that promotes Professional Services and highlights customer success stories

Preferred Qualifications

• Experience with Starburst, Trino, or Presto
• MBA or other advanced degree

Benefits

• Competitive salaries
• Attractive stock grants
• Remote-friendly work options
• Flexible paid time off
• Bonus
• Equity (ISO)
• Comprehensive benefits offering