Presales Enterprise Architect

Summary

Join Rackspace Technology as a Enterprise Architect, a technical presales professional specializing in designing and implementing complex cloud solutions. You will leverage multiple Rackspace service lines across various cloud platforms (AWS, Azure, Google Cloud). This role involves collaborating with diverse teams to translate customer business needs into technical solutions, primarily focused on migration, transformation, and infrastructure consolidation. Accountability extends to customer technical project propositioning, scoping, design, and delivery. The position requires extensive experience in technical support and presales, expert AWS knowledge, and strong communication skills. Remote work is available.

Requirements

• 10+ years of combined technical support experience and pre-sales technical support experience
• Expert level knowledge of AWS
• Experience working in a project environment, in a supplier, vendor or consultant capacity
• Ability to communicate technical info and ideas so others will understand
• Ability to make appropriate decisions considering the relative costs and benefits of potential actions
• Ability to provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike
• Being familiar with Professional Services delivery frameworks and methodologies (e.g. Agile and Waterfall) with experience writing professional services statements of work
• Bachelor’s degree in information technology or a related field required

Responsibilities

• Serve as a subject matter expert for AWS to orchestrate and lead professional services presales and delivery efforts inclusive of holistic IT migration, optimization, consolidation, and transformation solutions for FTSE 500 customers inclusive of discovery, analysis, planning and delivery
• Lead and facilitate group white-boarding sessions to articulate Rackspace solutions and professional services methodology
• Manage a broad range of activities including the coordination of several internal departments and 3rd party partners to structure realistic, innovative and cost-effective solutions to meet customer objectives and expectations in a timely manner
• Communicate with project managers, extended Rackspace teams and partners during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation

Preferred Qualifications

• Master’s degree preferred
• AWS Solutions Architect certification is preferred

Benefits

• The anticipated starting pay range for Colorado is: $ 170,000 - $ 271,900
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 186,900 - $ 299,100
• The anticipated starting pay range for California, New York City and Washington is: $ 205,300 - $ 328,400
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments
• Remote work